Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. Assist Customer Advisors/Service Consultants with customers when needed. Answer basic service department questions, schedule service appointments, route customers’ calls. Provide written messages to the responsible party in a timely manner. Complete reminder calls for customers scheduled for an appointment. Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments. Contact customers with Repair Requests to schedule appointments. File repair orders and all supporting documentation daily. Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. Ensure the loaner log and dealer tags are always in compliance with audit requirements. Demonstrate exceptional interpersonal, communication, and customer service skills. Demonstrate exceptional telephone etiquette and active listening skills. Execute Retail Service Standardized Work. Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. Maintain or exceed the CarMax guidelines for customer satisfaction. Read, interpret and transcribe data in order to maintain proper records. Intermediate computer skills including spreadsheet knowledge. Successfully work with associates in other departments within the store. Perform multiple duties in a high-energy, fast-paced working environment. Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. Stay current in CarMax provided training in all areas of the Service process. Possess intermediate computer skills. Primarily indoor environment; may include working at times in noisy conditions. May require sitting or standing for extended periods of time. Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Sonicjobs Privacy Policy at and Terms & Conditions at and SonicJobs Privacy Policy at and Terms of Use at
Host Healthcare is seeking a travel nurse RN Clinical Liaison for a travel nursing job in Needham, Massachusetts. Job Description & Requirements ~ Specialty: Clinical Liaison ~ Discipline: RN ~ Start Date: 06/16/2025~ Duration: 13 weeks ~40 hours per week...
...computer and internet skills No experience required To Qualify: You must be 18+ years old Have a desire to work from home Looking to earn extra income Requirements Access to a computer or smartphone Have high-speed internet access...
...Job Description Job Description Web Designer We are seeking a proficient and creative Web Designer to join our team at Dr. Marketing... ..., you will craft compelling, responsive, and user-friendly digital experiences for cross-platform websites, mobile applications,...
...expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.Equal Opportunity Employer/Drug-Free WorkplaceRequisition ID: 93159 ProMedica Health System
We are looking for as English ESL Teacher for a Bilingual School based in Shenzhen. This is a full-time position starting in August 2025. Job detailsTeach the schools English (ESL) subject to internationalprimary school studentsPreparing lessons and lectures, tutoring...